Welcome to lucragency.com (the "Website"). This Terms of Use Agreement (the "Agreement") is made and entered into by and between you and Lucra Agency LLC (the "Company", "us", "we", or "our"). This Agreement sets forth the terms and conditions that govern your use of and access to the Website and any products, materials, and services provided by or on the Website (collectively, the "Services").
By accessing or using the Services (or by clicking on "accept" or "agree" to this Agreement when prompted), you agree to be bound by the terms and conditions of this Agreement on behalf of yourself or the entity or organization that you represent. If you do not agree to the terms and conditions of this Agreement, you may not use or access the Services and must exit the Website immediately.
To use the Website or any other Services, you must be: (i) at least 18 years old, and (ii) not a competitor of or using the Services for purposes that are competitive with the Company. By accessing or using the Services, you represent and warrant that you meet all the foregoing eligibility requirements.
The Company reserves the right to change this Agreement from time to time in its sole discretion. Except for changes made for legal or administrative purposes, the Company will provide reasonable advance notice before the changes become effective. Your continued use of or access to the Services following any changes to this Agreement shall constitute your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.
The Services may change from time to time as the Company evolves, refines, or adds more features. The Company reserves the right to modify, withdraw, or discontinue the Services, in whole or in part, at any time without notice. You agree that the Company shall have no liability to you or any third party for any losses or damages caused by the Services not being available.
You may be required to register for an account and provide certain information about yourself to access the Services or certain features of the Services. You promise to provide us with accurate, complete, and updated information about yourself. All information that you provide will be governed by our Privacy Policy. You consent to all actions that we may take with respect to your information consistent with our Privacy Policy.
You are entirely responsible for maintaining the confidentiality of your password and account and for all activities associated with your account. Your account is personal to you and you agree not to provide any other person with access to the Services using your username, password, or other security information. You agree to notify the Company immediately of any actual or suspected unauthorized use of your account or any other breach of security. The Company will not be liable for any losses or damages arising from your failure to comply with the above requirements.
The Company shall have the right to suspend or terminate your account at any time in our sole discretion for any or no reason, including if we determine that you have violated any terms or conditions of this Agreement.
You may use the Services for lawful purposes only and in accordance with this Agreement. You agree not to use the Services in any way that could damage the Services or the general business of the Company.
You further agree not to engage in any of the following prohibited activities:
The Company is based in the United States of America, in the State of Alabama. The Services are for use by persons located in the United States and Canada only. By choosing to access the Services from any location other than the United States or Canada, you accept full responsibility for compliance with all local laws.
Any steps taken from choosing Services to order submission form part of the purchasing process. By clicking on the checkout button, users open the third-party merchant checkout section. After providing all required information, users must review and confirm the order using the relevant button or mechanism on the Website, hereby accepting these Terms and committing to pay the agreed-upon price.
When you submit an order: (a) the submission determines contract conclusion and creates for you the obligation to pay the price, taxes, and possible further fees; (b) if the purchased Services requires active input from you, the order submission creates an obligation for you to cooperate accordingly; (c) upon submission, users will receive a receipt confirming that the order has been received.
You are informed during the purchasing process and before order submission about any fees, taxes, and costs that you will be charged.
Information related to accepted payment methods is made available during the purchasing process. All payments are independently processed through third-party services. The Website does not collect any payment information directly — such as credit card details — but only receives a notification once payment has been successfully completed.
You do not acquire any rights to use the purchased Services until the total purchase price is received by the Company.
Subscriptions allow you to receive Services continuously or regularly over a determined period of time. Paid subscriptions begin on the day the payment is received by the Company. In order to maintain subscriptions, you must pay the required recurring fee in a timely manner. Failure to do so may cause service interruptions.
Paid fixed-term subscriptions start on the day the payment is received by the Company and last for the subscription period chosen by you or otherwise specified during the purchasing process. Once the subscription period expires, the Services shall no longer be accessible unless you renew the subscription. Fixed-term subscriptions may not be terminated prematurely and shall run out upon expiration of the subscription term.
Subscriptions are automatically renewed through the payment method that you chose during purchase unless you cancel the subscription within the deadlines for termination specified in these Terms. The renewed subscription will last for a period equal to the original term. You shall receive a reminder of the upcoming renewal with reasonable advance notice.
Recurring subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Company using the contact details provided in this document. Termination will be effective at the end of the current billing period.
If the notice of termination is received by the Company before the subscription renews, the termination shall take effect as soon as the current period is completed.
You acknowledge that all intellectual property rights, including copyrights, trademarks, trade secrets, and patents, in the Services and its contents, features, and functionality are owned by the Company, its licensors, or other providers of such material. The Content is protected by U.S. and international intellectual property laws. Any rights not expressly granted in this Agreement are reserved by the Company and its licensors.
During the Term of this Agreement, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to use and access the Content for any business or commercial use in accordance with this Agreement. This license will terminate upon your cessation of use of the Services or at the termination of this Agreement.
The rights granted to you in this Agreement are subject to the following restrictions:
All trademarks, logos, and service marks displayed on the Services are either the Company's property or the property of third parties. You may not use such trademarks, logos, or service marks without the prior written consent of their respective owners.
When you submit information, feedback, or other materials to us through forms, contact pages, or other submission mechanisms on our website ("User Content"), you are solely responsible for the accuracy and appropriateness of what you submit. All User Content must comply with the Content Standards set forth below.
You hereby grant to the Company an irrevocable, non-exclusive, royalty-free and fully paid, transferable, perpetual, and worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your User Content in connection with the Services and the Company's business.
User Content must not:
We reserve the right at all times, but are not obligated, to: (a) take any action with respect to any User Content that we deem necessary or appropriate in our sole discretion; (b) remove or reject any User Content for any or no reason; (c) disclose any User Content, your identity, or electronic communication to satisfy any law, regulation, or government request; (d) terminate or suspend your access for any violation of this Agreement.
Lucra Agency LLC respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide the following information to our designated copyright agent:
Designated copyright agent: milan@lucragency.com
If you provide the Company with any feedback or suggestions regarding the Services ("Feedback"), you hereby assign to the Company all rights in such Feedback and agree that the Company shall have the right to use and fully exploit such Feedback in any manner it deems appropriate. The Company will treat any Feedback as non-confidential and non-proprietary.
The information presented on or through the Services is made available for general information purposes only. The Company does not warrant the accuracy, completeness, suitability, or quality of any such information. Any reliance on such information is strictly at your own risk. The Company disclaims all liability and responsibility arising from any reliance placed on such information by you or any other user.
For information about how the Company collects, uses, and shares your information, please review our Privacy Policy.
All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
You agree that by using the Services you consent to the collection, use, and sharing (as set forth in the Privacy Policy) of such information.
Our Services may include or incorporate artificial intelligence ("AI") technologies, including but not limited to: AI-powered text and voice agents for visitor and user support, automated content generation and recommendations, AI-enhanced analytics and reporting tools, AI-driven quality assurance systems, natural language processing capabilities, and voice recognition and speech-to-text conversion.
By using our AI-powered features, you acknowledge and agree that: you may be interacting with automated AI systems rather than human agents in some instances; AI-generated responses and content are created through algorithmic processes; AI systems may analyze patterns in your data to provide personalized services; we will clearly disclose when you are interacting with an AI system versus a human agent; and you can request human intervention at any point during AI interactions.
Our AI systems collect and process data from your interactions with our Services. This includes text inputs and responses in chats or messages, voice recordings when you use voice-enabled features, usage patterns and preferences, content you create or share through our Services, and technical information about your use of the Services. All data collection and processing for AI purposes is subject to our Privacy Policy.
You acknowledge and agree that we may use data from your interactions with our Services to train, improve, and develop our AI systems, subject to the following conditions: we will anonymize and aggregate data when possible; we implement appropriate security measures; we will not use your confidential business information to train AI systems without your explicit consent; and you can opt out of having your data used for AI training by contacting us at milan@lucragency.com.
When our Services generate content using AI technologies: we do not guarantee the accuracy, completeness, or appropriateness of AI-generated content; you are responsible for reviewing and verifying any AI-generated content before using it for business or other purposes; AI-generated content should not be relied upon as professional advice (legal, medical, financial, etc.); and we reserve the right to monitor and moderate AI-generated content.
When using our AI voice technologies: voice recordings may be processed to provide the requested service and to improve our systems; you will be notified before voice recording begins; voice data may be transcribed into text for further processing; we implement security measures to protect voice data; and you can request deletion of your voice recordings by contacting milan@lucragency.com.
The Company retains all intellectual property rights in the AI systems and technologies themselves. For content generated by our AI systems based on your inputs or instructions, you receive a non-exclusive, worldwide, royalty-free license to use such content for your business purposes. You may not claim ownership of the underlying AI algorithms or models.
You agree not to use our AI technologies to: generate or distribute content that violates our Content Standards or applicable laws; create deepfakes or other misleading synthetic media without proper disclosure; impersonate individuals without their consent; engage in automated spamming or harassment; attempt to extract training data, model parameters, or proprietary information; or use the AI systems to develop competing products or services.
We are committed to responsible AI use, including: clear disclosure when content is AI-generated; maintaining human oversight of our AI systems; regular evaluation and testing for bias, safety, and security; providing mechanisms for you to report concerns about AI-generated content; and offering options to request human intervention when interacting with AI systems.
Our AI technologies are continuously evolving. We reserve the right to modify, update, or discontinue any AI features without prior notice; change how our AI systems process or use data; and adjust pricing for AI-powered features as technology and costs evolve. We will notify you of significant changes through updates to these Terms or direct communications.
Some of our AI-powered features may incorporate technologies from third-party providers. When using these features, your data may be processed according to both our terms and the third-party provider's terms. We have agreements with third-party AI providers to protect your data and are not responsible for changes, discontinuations, or issues caused by third-party AI providers.
You acknowledge and accept that AI technologies are rapidly evolving and may contain errors or limitations; AI systems may occasionally produce unexpected, inaccurate, or inappropriate outputs; the use of AI-generated content or decisions based on AI recommendations are at your own risk; and you will exercise appropriate caution and judgment when using AI-generated content.
The Company may suspend or terminate your access or rights to use the Services at any time, for any reason, in our sole discretion, and without prior notice, including for any breach of the terms of this Agreement. The Company will not have any liability whatsoever to you for any suspension or termination of your rights under this Agreement.
Upon termination of this Agreement, any provisions that by their nature should survive termination shall remain in full force and effect. This includes, without limitation, ownership or intellectual property provisions, warranty disclaimers, and limitations of liability.
THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS. USE OF THE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, LUCRA AGENCY LLC AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE, COMPLETE, OR CORRECT; THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT SHALL LUCRA AGENCY LLC OR ITS AFFILIATES, OR THEIR RESPECTIVE LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF USE, REVENUE, OR PROFIT, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF DATA, LOSS OF GOODWILL, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE.
IN NO EVENT SHALL THE COMPANY'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO THE COMPANY IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY OR (B) ONE HUNDRED DOLLARS ($100.00).
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless Lucra Agency LLC and its affiliates and their respective officers, directors, employees, agents, successors, and permitted assigns from and against any and all losses, claims, actions, damages, liabilities, penalties, interest, judgments, settlements, deficiencies, costs, fees, or expenses of whatever kind, including reasonable attorneys' fees, arising out of or relating to your breach of this Agreement or your use or misuse of the Services.
All matters relating to this Agreement, and all matters arising out of or relating to this Agreement, whether sounding in contract, tort, or statute are governed by, and construed in accordance with, the laws of the State of Alabama, without giving effect to any conflict of law principles.
BY PURCHASING OR USING ANY OF OUR PRODUCTS OR SERVICES, YOU EXPRESSLY AGREE THAT YOU WILL RESOLVE ANY DISPUTE THROUGH BINDING ARBITRATION AND WAIVE YOUR RIGHT TO BRING OR PARTICIPATE IN ANY LAWSUIT AGAINST THE COMPANY.
Any dispute, claim, or controversy arising out of or relating to this Agreement SHALL BE SETTLED BY BINDING ARBITRATION and not in a court of law. The arbitration shall be administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules in the State of Alabama, United States. The arbitrator's award shall be final and binding on all parties.
YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU ARE WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY WAIVED AND BARRED.
No failure of the Company to exercise, or delay by the Company in exercising, any right, remedy, power, or privilege arising from this Agreement shall operate or be construed as a waiver thereof.
If any term or provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such invalidity shall not affect any other term or provision of this Agreement.
This Agreement, together with all documents referenced herein, constitutes the entire agreement between you and the Company with respect to the subject matter contained herein.
No agency, partnership, or joint venture has been created between you and the Company as a result of this Agreement. You do not have any authority of any kind to bind the Company in any respect whatsoever.
You shall not assign or delegate any of your rights or obligations under this Agreement without the prior written consent of the Company. The Company may freely assign or delegate its rights and obligations under this Agreement at any time.
The Services may be subject to U.S. export control laws and regulations. You agree to abide by these laws and their regulations and not to transfer any materials from the Services to a foreign national or foreign destination in violation of such laws.
The Company shall not be liable or responsible to you, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in performance when and to the extent such failure or delay is caused by or results from acts beyond the Company's reasonable control, including without limitation: acts of God, flood, fire, earthquake, explosion, or other natural disaster; epidemic or pandemic; war, invasion, hostilities, terrorist threats or acts, riot or other civil unrest; government order, law, or actions; strikes, labor stoppages, or other industrial disturbances; or shortage of adequate power, telecommunications, or transportation facilities.
You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of the Services.
This Agreement is for the sole benefit of the parties hereto and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever.
Lucra Agency LLC provides SMS messages for appointment reminders, project and service updates, onboarding communications, follow-ups, receipts, and customer service inquiries. Message frequency varies depending on your interaction with our services. All SMS messages sent through this program are sent exclusively by Lucra Agency LLC directly to individuals who have opted in to receive communications from Lucra Agency LLC. Lucra Agency LLC does not use this SMS program to send messages on behalf of any third party. This is not a third-party lead generation or multi-level marketing program.
You can cancel the SMS service at any time. Just text "STOP" to +1 (408) 348-2433. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at milan@lucragency.com or +1 (408) 348-2433.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages based on your service interactions and opt-in preferences — frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: lucragency.com/privacy-policy.
By opting into our SMS program, you authorize us to send recurring text messages to the mobile phone number you provide. You are not required to agree to receive recurring messages as a condition of purchasing any goods or services.
Our SMS messages will never contain: phishing attempts, smishing, or social engineering to manipulate you into sharing private information; illegal content; or SHAFT content (sex, hate, alcohol, firearms, and tobacco) that does not follow federal and state law and regulations.
All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
The Company implements reasonable security measures to protect your personal information in accordance with industry standards. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
While the Company strives to maintain high uptime of the Services, we do not guarantee uninterrupted access to the Services and shall not be liable for any downtime or service interruptions.
Unless otherwise specified at the time of purchase, all sales are final and non-refundable. In cases where a refund is granted at the Company's sole discretion, the refund will be issued using the original payment method.
You are responsible for promptly updating your account information if there are any changes to your contact information or billing information.
All rights not expressly granted to you in this Agreement are reserved by the Company.
BY PURCHASING OR USING OUR PRODUCTS OR SERVICES, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU WAIVE ANY RIGHT TO SUE LUCRA AGENCY LLC IN COURT OR PARTICIPATE IN A CLASS ACTION LAWSUIT. You understand and agree that all disputes will be resolved exclusively through binding arbitration as described in Section 17.2.
You agree not to bring, participate in, or support any vexatious, frivolous, or predatory litigation against the Company. Any attempt to circumvent the arbitration provision through such litigation shall entitle the Company to recover all legal costs, attorney's fees, and expenses associated with defending against such actions.
You covenant and agree that you will not sue or file any action, claim, or legal proceeding against Lucra Agency LLC or its employees, officers, directors, affiliates, or agents in any jurisdiction for any claims arising out of or in connection with your use of the Services, this Agreement, or any other matter related to the Company's products or services.
BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.
All notices of copyright infringement claims should be sent to the designated copyright agent as provided in Section 8. All other feedback, comments, requests for technical support, and other communications relating to the Services should be directed to:
Lucra Agency LLC
Email: milan@lucragency.com
Address: 4803 Panorama Dr SE, Huntsville, AL 35801
Phone: +1 (408) 348-2433
Website: www.lucragency.com
Last Updated: June 8, 2026