We at Lucra Agency LLC respect your privacy. This Privacy Policy explains how we collect, use, and protect personal information provided through website access, purchases, AI features, and social media interaction.
Users are notified that policy changes take effect immediately upon publication. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.
Lucra Agency LLC
Email: milan@lucragency.com
Address: 4803 Panorama Dr SE, Huntsville, AL 35801
Website: www.lucragency.com
Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, or demographic information. Disclosure is voluntary; refusal may prevent access to certain benefits.
Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. Mobile app use may generate device information. Third-party providers collect cookies, log data, and web beacons.
When you interact with our AI voice agents or text-based AI assistants, we may collect and process voice recordings, transcripts, and contextual information from these interactions. Collection occurs with explicit consent, which may be withdrawn anytime by contacting us.
Financial data is data that is related to your payment method, such as credit card or bank transfer details. Limited financial data is stored; most transfers go to payment processors (Stripe, PayPal, Intuit). Users should review those processors' privacy policies.
We may access personal information from social networks (Facebook, Instagram, LinkedIn, Twitter, and others). You can adjust privacy settings on those platforms at any time.
Mobile device use may result in collection of device ID, model, manufacturer, and location information.
Contests, giveaways, and surveys generate additional data collection with user prompting.
App connections may request geolocation, calendar, camera, contacts, social media account access, Bluetooth, and storage access. Push notifications regarding accounts or apps may be sent. You can adjust device settings to control these permissions.
Lucra Agency LLC incorporates AI systems in our services including AI text agents for communicating with website visitors and inquiries, AI-powered quality assurance systems, and AI-enhanced analytics and reporting tools.
AI systems process personal data for purposes including analyzing visitor and user interactions to improve service quality, automating responses to common inquiries, providing personalized recommendations, quality assurance, security, and content moderation.
We are committed to responsible and ethical AI use. Specifically: we do not use AI to make automated decisions with significant legal or similar effects without human oversight. AI systems train on authorized data only. We conduct regular testing to audit for bias and compliance. Data minimization principles apply. You may opt out where feasible.
When you interact with our AI voice agents, voice recordings are processed to provide the requested service and may be retained for quality assurance, training purposes, and service improvement. You receive notification and opt-out options. Voice data may be transcribed. Enhanced security applies. Deletion requests can be sent to milan@lucragency.com.
We use collected information for the following purposes: account creation, product and service delivery, correspondence, payment processing, new offering notifications, social media interaction, newsletter distribution, feedback requests, product update notification, dispute resolution, contest administration, personalized profiles, anonymous statistical compilation, fraud prevention, trend analysis, AI system training, customer support, and quality assurance.
We may use your information to run our own advertising campaigns on platforms such as Google and Meta. This means we may use data such as your email address or browsing behavior to show you our own ads. We do not share, sell, or provide your personal information to any third-party advertiser or marketing partner for their own use.
We do not sell visitors' or subscribers' personal information. We do not share your contact details, opt-in data, or any personally identifiable information with outside parties for marketing, advertising, or promotional purposes.
Information collection occurs during newsletter subscription, form completion, site entry, purchases, AI feature interaction, and customer support system engagement.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. All sensitive information is encrypted via SSL. All transactions process through gateway providers, not on our servers.
AI-processed data receives additional protections: encrypted storage for voice recordings and transcripts, access controls limiting staff access, regular security audits, data anonymization techniques, and regular deletion of training data.
Lucra Agency LLC does not sell, share, rent, or otherwise disclose customer opt-in information — including mobile phone numbers, SMS consent data, and contact details — to affiliates, third parties, or marketing partners for any purpose.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Your data is never sold, exchanged, or given to any third party for their marketing or promotional use. Information is shared only to the extent necessary to deliver the specific products or services you have requested.
We may share your information only with service providers who assist us in operating our website, processing payments, or delivering our services directly to you. These include payment processors, email providers, hosting services, SMS aggregators and delivery providers, AI technology providers, and cloud storage providers. These parties are contractually prohibited from using your data for any purpose beyond the specific service they provide to us.
Third-party AI providers face the following restrictions: AI service providers may only process your data for the specific purposes outlined in our agreements. They must implement appropriate security, cannot train external AI models without consent, must comply with data protection laws, must notify us of incidents, and must delete data upon service termination.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding the aggregators and providers necessary to deliver the SMS service.
Your mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes.
We may disclose information as required by law (such as to comply with a subpoena), when we believe in good faith that disclosure is necessary to protect our rights, to enforce our Terms of Service, and during mergers, acquisitions, bankruptcies, or asset sales.
We may use cookies for tracking purposes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser. You can disable cookie warnings or turn off all cookies through your browser settings. Disabling cookies may disable features and prevent proper service functioning.
Google advertising requirements follow advertising principles at support.google.com. Implementation includes remarketing with Google Ads, Google Display Network Impression Reporting, and Demographics and Interests Reporting. We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions. Opt-out is available via the Google Analytics browser add-on. Google's Privacy Policy: policies.google.com/privacy.
Facebook advertising follows advertising principles at facebook.com/policies/ads/. Implementation includes Facebook Advertising, Retargeting, and Demographics and Interests Reporting. We, along with third-party vendors such as Facebook, use first-party cookies (such as the Facebook Pixel) or other third-party identifiers together to compile data regarding user interactions. Opt-out options are available at facebook.com/help/568137493302217.
We may use and process your data for our legitimate business interests, which include communicating with you, improving our goods or services, improving our website, and providing you with the information or products that you have requested.
We use and process information to enter into contracts and fulfill our contractual obligations.
Certain data uses occur based on your explicit consent, such as sending you marketing emails or transactional SMS notifications such as appointment reminders and service updates. Any sharing with service providers necessary to deliver those communications (e.g., SMS aggregators) is strictly limited to that delivery purpose. We do not share your data with third parties for their own marketing use. You may withdraw consent at any time by contacting us, though this may affect your ability to receive certain services.
We use and process data as required for legal compliance.
Our website is hosted by servers located in the United States of America. International data transfers occur for processing and storage. By using this site and providing us with information, you consent to this transfer, processing, and storage of your information in the United States of America. The transmission of data via the internet is never completely secure, and we cannot guarantee the security of data that is sent to us electronically.
We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. Account maintenance data is retained indefinitely unless you request deletion. Data collected for a specific purpose is retained only as long as necessary for that purpose.
AI-processed data retention: Voice recordings are typically retained for no more than 90 days unless a longer retention period is necessary for legal compliance, dispute resolution, or ongoing service improvement. Conversation transcripts are retained for up to 12 months for AI improvement. Anonymized or aggregated data may be retained indefinitely for analysis.
We take all reasonable steps to protect your personal data and keep your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. No security measure is foolproof. Known security breaches exposing serious risk will result in prompt notification.
We request no submission of sensitive data, including social security numbers, health data, genetic data, ethnic origin information, religious beliefs, or criminal history. Submitting this information constitutes consent for us to use, store, and process it per this privacy policy.
Our AI systems are designed to detect and prevent sensitive data collection. If sensitive data is inadvertently shared, we will make reasonable efforts to delete it. We have implemented automatic filtering systems to identify and remove sensitive data from AI training datasets. Human reviewers are subject to strict confidentiality obligations. Interaction deletion requests should be sent to milan@lucragency.com.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
No Data Sharing: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding the aggregators and providers necessary to deliver the SMS service.
Marketing Restrictions: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Limited Use: SMS opt-in data serves only the purposes you consented to — appointment reminders, service notifications, receipts, and customer service communications sent directly by Lucra Agency LLC. We do not use SMS opt-in data for any other purpose, and we do not send messages on behalf of any third party through this program.
Opt-Out Control: Texting "STOP" stops all messages. A confirmation SMS follows, then all messages cease. You can re-subscribe at any time by texting "START".
You possess rights regarding your personal data. We may charge reasonable fees and request identity verification. Rights may be restricted when they conflict with business interests, public interest, or the law.
You have the right to update or change any information you have provided to us. Contact milan@lucragency.com for updates or deletions.
You have the right to request that we confirm what data we hold about you and for what purposes, including confirmation of third-party processing and the purposes thereof.
You have the right to change your consent to our use of your information at any time.
You have the right to request a digital copy of the data that we hold about you. First requests are free; subsequent requests may incur a reasonable fee.
You have the right to request that we gather and transfer your data to another controller, in a commonly used and machine-readable format, unless doing so would cause us an undue burden.
You have the right to request that we delete all data that we hold about you, and we must delete such data without undue delay. Exceptions include legal requirement, freedom of expression or information necessity, legal obligation compliance, or legal claim exercise or defense.
You may opt out of receiving future email correspondence from us by checking the appropriate box when you register or make a purchase, or by contacting milan@lucragency.com.
You may opt out of receiving marketing communications from Lucra Agency LLC at any time by contacting milan@lucragency.com. We do not send third-party marketing communications, and your personal information is never used for third-party marketing purposes.
Users who believe data has been misused or that their rights have been violated may file a complaint with us directly or with a regulatory body or data protection authority.
California established unique regulations effective January 1, 2020, through the California Consumer Privacy Act (CCPA). California residents may request free personal information collection/storage about themselves or household members. Identity and residency verification applies.
California residents may request collected personal data or deletion, including:
Lucra Agency LLC does not sell data. California residents may email milan@lucragency.com for opt-out requests or full account and data deletion requests.
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. We do not specifically market to children under 13 and do not knowingly collect personal information from children under 13.
The Fair Information Practices Principles form the backbone of privacy law in the United States. In the event of a data breach, we will notify affected users via email within 7 business days. We agree to the individual redress principle, which requires that individuals have enforceable rights against data collectors and processors.
The CAN-SPAM Act establishes requirements for commercial email messages and gives recipients the right to have emails stopped from being sent to them. We collect email addresses to send information, respond to inquiries, and fulfill other requests.
Our CAN-SPAM compliance includes: no false or misleading subjects or addresses, advertisement identification, business address inclusion, quick opt-out response, and unsubscribe options in every email. Unsubscribe requests sent to milan@lucragency.com will result in prompt removal from all correspondence.
Lucra Agency LLC is committed to ethical AI development and deployment:
We continuously evaluate our AI practices and make necessary adjustments. Our AI development includes regular ethical reviews and impact assessments.
Privacy policy questions and requests should be directed to:
Lucra Agency LLC
Email: milan@lucragency.com
Address: 4803 Panorama Dr SE, Huntsville, AL 35801
Phone: +1 (408) 348-2433
Website: www.lucragency.com
Last Updated: June 8, 2026
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.